At 6ixthSense, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.
Returning Merchandise
If you change your mind about an item, please contact us at support@6ixthsensela.com to initiate a return. Eligible returns are subject to a non-negotiable 15% restocking fee. Any taxed charged will be refunded in accordance with state and local laws.
Return shipping costs are often the responsibility of the customer. The applicable return shipping costs will be deducted from your refund. These costs can vary depending on several factors, including: location, size and weight.
Returns requests must be received within 7 days from the delivery or pick-up date, and in original condition and in original packaging.
Upon return, your item will be inspected by our receiving team, and exchanges, credits and refunds will be issued.
Non-stock items and custom orders are not returnable and non-refundable.
Customers are responsible for return shipping fee on undeliverable and misdelivered package.
Please contact our customer service (support@6ixthsensela.com) for more information on returning an item and to receive a Return Authorization.
Damaged Item upon Arrival
Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team
Please inspect your order at the time of delivery. However, if damage is noted, please contact us at 213-924-6853 immediately, and you must sign off with the delivery agent "Damaged Upon Arrival".
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5 Photos must be included on the claim email
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ā¢ Showing how items) were wrapped within shipment
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ā¢ The packaging material used
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ā¢ Showing the shipping label on package with tracking number clearly visible
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ā¢ Close-up photo of the box manufacturer's certificate (round stamp on outside of box)
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ā¢ 2 photos showing all six sides of the package (one showing top and two sides,
another showing bottom and opposite sides)
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For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.
If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.
If you refuse the whole shipment, including undamaged items, you are responsible for accepting the re-delivery of the undamaged items within 7 days, in addition to all costs associated with the re-delivery including but not limited to storage fees.
Damaged or defective items will be repaired or replaced.
To file you claim for your damaged item(s), contact us within 24 hours of arrivals and we will pay attention in your claim. Claims can be submitted to support@6ixthsensela.com with subject, 'Damaged Item, Order#'.
