RETURNS AND CLAIMS

At 6ixth Sense, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

Returning Merchandise

Return requests must be received within 7 days from the delivery or store pick-up date, and all merchandise must be returned in original condition and in original packaging.

  • 6ixthsense reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
  • The customer is responsible for a return label for an exchange or return.
  • If returned items need to be picked up from your home, you will be charged a pickup fee. 
  • Products involving assembly that are assembled are no longer considered to be in original condition and may not be returned under this policy. Your initial delivery fee, if any, is non-refundable.
  • Products available at reduced prices are final sale. They cannot be returned or exchanged for product or credit.
  • Unfortunately, at this moment we do not offer price adjustments to customers. 

Please contact our customer service (support@6ixthsensela.com) Mon - Fri 10am-6pm for more information on regarding returns. To file a claim for a damaged item(s), contact us immediately to get an assistance for repair/replacements. 

 

Furniture

  • No Return, No Exchange after 7 days of receiving.
  • No fee on cancellation, exchange made within 72 hours after placing an order. 
  • A 5% cancellation, exchange fee applies after 72 hours from placing an order.
  • A 15% restocking fee (+return shipping fee) may apply after delivery or pick up has been made.

 

Home Decor

  • No Return, No Exchange after 7 days of receiving. 
  • Return and exchange requires original conditon and the box.
  • Shipping fee is non refundable.
  • The customer is responsible for return label fee.

    Apppliance 

    • Please confirm your product prior to ordering Brionvega products. Brionvega orders cannot be cancelled or exchanged, returned once placed due to it's made to order by mancraftship in Italy. 

     

    Delivery Guidelines
    It is your responsibility to ensure that:
    All furniture items will fit through entryways, doorways, up stairwells, down halls, and around corners into the desired location. If you or 6ixth Sense is unable to place your furniture to the desired location due to fit, you will be charged the appropriate handling fee, restocking fees (or, for special orders, the non-refundable deposit) in accordance with our return policies.
    It is up to you to protect your floors from damage by laying rugs, blankets, or cardboard down prior to delivery.                              
    6ixth Sense will not be responsible for damages caused to the floors, walls, ceilings, etc. of the  delivery location including, but not limited to residence buildings, office buildings, complexes and so forth. We are not responsible for any damages.
    To avoid a cancellation fee delivery dates must be rescheduled 24 hours prior to the original scheduled date. However, orders that are cancelled or rescheduled outside of the appropriate time frames will be charged the appropriate fees (including any additional re-delivery fees) and may impact the delivery date.
    Cancellations and delivery re-schedules must be communicated within 24 hours of PURCHASE.
    Extra handling fee may apply to over-weight / over-sized furniture or any furniture that needs extra care.
    An authorized adult 18+ must be present to accept delivery and sign off on a delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged a delivery fee to reschedule or in the case of Indoor Drop Off, your delivery may automatically be changed to Outdoor Drop Off by 6ixth Sense.
    Extra charge for stairs is calculated by floor. (1st floor $75, additional floor $25 each)
    If you need to schedule or change your delivery date after you have call us at 213-924- 6853.  (Mon - Sat 10am - 8pm, Sun 12pm -6 pm). 

    Please note the following:
    Desired locations must be clear and safely accessible for delivery team to complete delivery. Elevator is required if delivery is above two flights of stairs.
    Delivery personnel are not permitted to remove, move or stage any furniture currently in your home. Delivery personnel are not permitted to move or set up electrical equipment.
    Personnel will not place rugs under existing furniture. 

    Damaged Item upon Arrival

    Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team

    Please inspect your order at the time of delivery. However, if damage is noted, please contact us thru support@6ixthsensela.com immediately, and you must sign off with the delivery agent "Damaged Upon Arrival".

    For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

    If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

    If you refuse the whole shipment, including undamaged items, you are responsible for accepting the re-delivery of the undamaged items within 7 days, in addition to all costs associated with the re-delivery including but not limited to storage fees.

    Damaged or defective items will be repaired or replaced.

    To file you claim for your damaged item(s), contact us within 24 hours of arrivals and we will pay attention to your claim. Claims can be submitted to support@6ixthsensela.com with subject, 'Damaged Item, Order#'.

    Lost or Missing Package

    For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly to track your package.

    Please note that we are not responsible for lost packages sent to mail forwarding providers.