Order and Shipping
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
The shipping estimates listed on our website are approximately when an item will leave the warehouse, provided the item is in stock.
After your order ships, please allow an additional 8-13 business days for transit to your local delivery agent. For white glove deliveries, please allow extra time for your orders to be transferred to a premium delivery agent.
If your estimated delivery date has passed and you have not received your order, you can refer to your shipment confirmation. You will find a tracking message with all the contact information for your local delivery agent. To further inquire about a shipment, you can reach out to the local delivery agent and ask for a status update.
Alternatively, you may contact us and a customer service representative can look into this for you by calling 1-213-924-6853 or emailing email@example.com.
When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.
Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (eg back road, islands etc.), missed attempted delivery charges, storage fees, additional delivery services and other potential charges associated with the order. It is the customer’s responsibility to keep track of the order from shipment to delivery.
We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damages and defects happen once in a while.
Most of our products use delicate materials including exotic wood veneers, natural stone, and textured metals. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Use coasters and mats under glasses and hot dishes. Natural materials do stain from liquids and burn from excess heat.
You can contact us through our contact page! We will be happy to assist you.